You can purchase goods from Win-Leader with confidence, knowing that we'll look after your interests even after the sale.
It is our policy that we offer our customers good quality merchandise at all times. We back this up with our continued commitment to excellent service. We want you to know, that customer satisfaction is an important element to our business and remains a primary reason why we try harder.
The item must be in its original packaging, and must include the packing slip, just follow these simple steps:
Report any damaged item(s) to the delivery courier service ASAP. Be sure to sign for damaged pieces by placing your signature on the original packing slip accompanying the goods, and noting the damages.
Next, contact our customer service department toll-free at 1-800-565-2172 or [email protected], during regular business hours.
Return Authorization numbers are required for all returns. We will give you a Return Authorization (RA#) number when you contact us about a defective or damaged product.
When you receive your RA#, include it with the following address (as indicated here) :
Return Authorization # (__________)
50 Shoemaker Street, Units 1, 2 & 3,
Kitchener, Ontario N2E 3E2
Please send the package prepaid to Win-Leader Corp. This protects you in case the item is damaged or lost in transit. COLLECT SHIPMENTS WILL BE REFUSED. If a replacement item is being returned to the customer Win-Leader Corp. will ship the replacement item prepaid.
If you should require assistance with your return, you may contact us either by email or telephone.